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Privacy Statement

This is the SP+ Pte. Ltd. Personal Data Protection Policy (“Personal Data Protection Policy”) and the purpose of this document is to inform you of how SP+ Pte. Ltd. (“SP+ Pilates”) manages, collects, uses and discloses your Personal Data, which is subject to the Singapore Personal Data Protection Act (No. 26 of 2012) (“the Act”).

When you submit information to us, or sign up as a customer on our website to purchase, view or otherwise surf any of the products or services offered by us (the “Products and Services”), you agree and consent to SP+ Pilates (including its related corporations and business units) (collectively, the “Companies”), as well as their respective representatives and/or agents collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to the Companies’ authorised service providers and relevant third parties in the manner set forth in this Personal Data Protection Policy.

This Personal Data Protection Policy supplements but does not supersede nor replace any other consent you may have previously provided to SP+ Pilates in respect of your Personal Data.

SP+ Pilates may update this Personal Data Protection Policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Personal Data Protection Policy as updated from time to time on our website.

Personal Data

In this Personal Data Protection Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

Examples of such Personal Data you may provide to us include your name, telephone numbers, email address, network data, medical conditions, and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.

Collection of Personal Data

Generally, SP+ Pilates collects Personal Data, either directly from you or from your authorised representatives (i.e. persons whom you have authorised, persons who have been validly identified as being you or your authorised representative pursuant to our then-current security procedures), from third parties, or from publicly available sources or through our website in the following ways:

• when you submit a form for registering as a customer on our website or any other forms relating to any of our Products and Services

• when you interact with our customer service team, for example, via telephone calls, letters, face-to-face meetings and emails

• when you use some of our services, for example, websites and including establishing any online accounts with us

• when you request that we contact you, be included in an email or other mailing list

• when you respond to our promotions, initiatives or to any request for additional Personal Data

• when you are contacted by, and respond to, our marketing representatives and customer service team

• when we receive references from business partners and third parties, for example, where you have been referred by them

• when you submit your Personal Data to us for any other reasons.

When you browse our website, you generally do so anonymously unless a booking or contact form has been submitted by you.

If you provide us with any Personal Data relating to a third party (e.g. information of your employees, partners and/or associates), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the Products and Services you have requested.

Purposes for the Collection, Use and Disclosure of Personal Data

SP+ Pilates collects, may use and disclose your Personal Data for the following purposes:

• responding to your queries and requests;

• managing the administrative and business operations of SP+ Pilates and complying with internal policies and procedures;

• facilitating business asset transactions (which may extend to any merger, acquisition or asset sale) involving any of the Companies;

• matching any Personal Data held which relates to you for any of the purposes listed herein;

• resolving complaints and handling requests and enquiries;

• preventing, detecting and investigating crime and analysing and managing commercial risks;

• monitoring or recording phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;

• organising promotional events;

• legal purposes (including but not limited to obtaining legal advice and dispute resolution);

• conducting investigations relating to disputes, billing or fraud;

• meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on SP+ Pilates (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations); and

• purposes which are reasonably related to the above-mentioned.

Where permitted under the Act:

• SP+ Pilates may also collect, use and disclose your Personal Data for the following “Additional Purposes”:

  • analytics and tracking,

  • conducting market research and surveys to enable us to understand and determine customer location, preferences and demographics to develop special offers and marketing programmes in relation to SP+ Pilates Products and Services, and to improve our service delivery and your customer experience at our touchpoints;

  • providing additional Products and Services and benefits to you, including promotions, loyalty and reward programmes from SP+ Pilates

  • matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision, marketing or offering of Products and Services by SP+ Pilates

  • leads generation and management for marketing SP+ Pilates Products and Services;

  • administering contests, competitions and marketing campaigns, and personalising your experience at SP+ Pilates touchpoints;

  • communicating to you advertisements involving details of our Products and Services, special offers and rewards, either to our customers generally, or which we have identified may be of interest to you (including but not limited to upselling, cross selling and online marketing);

  • organising promotional events and corporate social responsibility projects; and

  • purposes which are reasonably related to the above-mentioned.

In addition, where permitted under the Act and subject to the provisions of any applicable law, your Personal Data may be disclosed, for SP+ Pilates Additional Purposes, to the vendors or other third party service providers in connection with promotions and services offered by SP+ Pilates.

• SP+ Pilates may also collect, use and disclose your Personal Data for the following “Preferred Partners Additional Purposes”:

  • conducting market research and surveys to enable us to understand and determine customer location, preferences and demographics to develop special offers and marketing programmes with our preferred partners;

  • matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision, marketing or offering of products and services (including promotions, loyalty and reward programmes) by our preferred partners;

  • leads generation and management for marketing the products and services offered by our preferred partners;

  • administering contests, competitions and marketing campaigns in connection with the products and services offered by our preferred partners;

  • communicating to you advertisements involving details of the products, services, special offers and rewards offered by our preferred partners, either to our customers generally, (including but not limited to upselling, cross selling and online marketing); and

  • purposes which are reasonably related to the aforesaid.

In addition, where permitted under the Act and subject to the provisions of any applicable law, your Personal Data may be disclosed, for Preferred Partners’ Additional Purposes, to the vendors or other third party service providers in connection with promotions and services offered by SP+ Pilates preferred partners.

If you have provided your Singapore telephone numbers SP+ Pilates may contact you using such Singapore telephone numbers (including via voice calls, SMS, fax or other means) with information about our Products and Services or those products and services offered by our preferred partners (including discounts, flash sales and special offers).

In relation to particular Products and Services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.

When you subscribe to SP+ Pilates mailing list and/or become SP+ Pilates client, we may send you promotional/marketing material.

Should you wish to withdraw your consent for us to send you sales, marketing or promotional information via a specific mode, please inform us as follows:

• to withdraw consent from receiving SMS promotions: please unsubscribe by following the steps provided in the promotional SMS;

• to withdraw consent from promotional emails: please reply “WITHDRAW CONSENT” in the subject header of the promotional emails;

• to withdraw consent from receiving promotional material with your order package: please email customer service, with the words “WITHDRAW CONSENT” in the subject line, at the address provided below.

Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to thirty (30) days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials through a specific mode, we may still contact you for other purposes in relation to the Products and Services that you hold or have subscribed to with SP+ Pilates.

Disclosure of Personal Data

SP+ Pilates will take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, your Personal Data may be disclosed, for the purposes listed above (where applicable), to the following:

• SP+ Pilates related corporations and employees to provide content, Products and Services to you, address your questions and requests in relation to your customer accounts, subscription and billing or order arrangements with us as well as our Products and Services, to activate, deactivate, install, maintain and operate our systems and/or services;

• companies providing services relating to insurance and consultancy to SP+ Pilates;

• agents, contractors or third party service providers who provide operational services to SP+ Pilates, such as courier services, telecommunications, information technology, payment, printing, billing, payroll, processing, technical services, training, market research, call centre, security or other services to SP+ Pilates;

• vendors or third party service providers in connection with marketing promotions and services offered by SP+ Pilates or its preferred partners;

• commercial shops and retailers in relation to providing rewards and benefits;

• any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving any of the Companies;

• our professional advisers such as auditors and lawyers;

• relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and

• any other party to whom you authorise us to disclose your Personal Data to.

Governing Law

This Personal Data Protection Policy and your use of this website shall be governed in all respects by the laws of Singapore.

Terms and Conditions of Use

These terms and conditions apply between you, the User of this Website, and SP+ Pte. Ltd (“SP+ Pilates”), the owner(s) of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

Definitions and Interpretation

• In these terms and conditions, the following definitions are used:

Content
any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

SP+ Pilates
we or our owner and operator of the Website known as SP+ Pte Ltd, as identified at the end of these terms and conditions;

Service
collectively any online facilities, tools, services or information that SP+ Pilates makes available through the Website either now or in the future;

System
any online communications infrastructure that SP+ Pilates makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

User/Users or you any third party that accesses the Website and is not either (i) employed by SP+ Pilates and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to SP+ Pilates and accessing the Website in connection with the provision of such services; and

• In these terms and conditions, unless the context requires a different interpretation:

• the singular includes the plural and vice versa;

• references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of these terms and conditions;

• a reference to a person includes firms, companies, government entities, trusts and partnerships;

• ‘including’ is understood to mean ‘including without limitation’;

• reference to any statutory provision includes any modification or amendment of it;

• the headings and sub-headings do not form part of these terms and conditions.

Intellectual Property and Acceptable Use

• All Content included on the Website, unless uploaded by Users, is the property of SP+ Pilates, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission

• You may, for your own personal, non-commercial use only, do the following:

• retrieve, display and view the Content on a computer screen

• You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of SP+ Pilates.

• You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality, and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of “spam.” You may not use a false email address or other identifying information, impersonate any person or entity, or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website.

• You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify SP+ Pilates for all claims resulting from Content you supply.

Prohibited Use

• You may not use the Website for any of the following purposes:

• in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;

• in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;

• making, transmitting, or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

• You must ensure that the details provided by you on registration or at any time are correct and complete.

• You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

• We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

• You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect your statutory rights.

Password and Security

• When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.

• If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.

Links to Other Websites

• This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of SP+ Pilates or that of our affiliates.

• We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

• The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy

• Use of the Website is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. Proceed to our Privacy Policy page to view our Privacy Policy.

Availability of the Website and Disclaimers

• The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality. SP+ Pilates is under no obligation to update information on the Website.

• Whilst SP+ Pilates uses reasonable endeavors to ensure that the Website is secure and free of errors, viruses, and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

• SP+ Pilates accepts no liability for any disruption or non-availability of the Website.

• SP+ Pilates reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of Liability

• Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

• We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

• To the maximum extent permitted by law, SP+ Pilates accepts no liability for any of the following:

• any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill, or commercial opportunities;

• loss or corruption of any data, database, or software;

• any special, indirect, or consequential loss or damage.

General

• You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

• These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

• These terms and conditions together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

• If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

• Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

• These terms and conditions will be governed by and interpreted according to Singapore law. All disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the Singapore courts.

Our Details

• SP+ Pte Ltd operates the Website www.sppilates.com.sg. SP+ Pte Ltd is a company incorporated in Singapore with registered number 201633956H, located at 116 Changi Road #04-08 WIS@Changi Singapore 419718.

You can contact SP+ Pilates by email on enquries@sppilates.com.sg

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